Refund policy
Urgent First Aid® has a 30-day return policy, which means you have 30 days after receiving your item for us to receive your approved return at our facilities.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us here. Please note that returns will need to be sent to the following address: 2603 Industry Street, Oceanside, CA. 92054
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question via our contact form.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Images of both the damaged product and the shipping carton may be required.
Exceptions / non-returnable items
Certain types of items cannot be returned due to health and safety regulations, like; perishable goods (such as food and water), custom products (such as special orders or personalized items), personal care goods (such as hygiene and beauty products) and certain medical items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us.